Welcome to RAD365

RAD365 is a trusted global provider of best-in-class Healthcare Technology Services and Solutions comprising Teleradiology, Medical KPOs, Medical Transcription and Digital Healthcare products. Recognizing the unlimited potential of Artificial Intelligence (AI) in healthcare, we have recently started to develop and incorporate its applications to processes across our varied services that would benefit our clients. While technology drives what we create and deliver, it’s our purpose that defines who we are. It is to make a difference in the lives of patients, healping them live longer and healthier based on measurable value and outcomes and in compliance with regulatory obligations. And to succeed in our purpose, we ensure seamless coordination among our own team members across verticals, and between us and our clients.
Our Story

RAD365’s founder-president Dr Sanjib Pal became an entrepreneur by ‘accident’. When the partners of the telehealth company, where he previously worked as head of operations, decided to sell off and move on, he felt he owed it to the 12 employees of its Kolkata, India, branch that he helped set up.

In dealing with global healthcare clients in the United States in his earlier role, Sanjib was aware that the number of radiologists fell far short to deliver the best-in-class service to the increasing volume of patients who were undergoing radiology tests. Also, the fields of teleradiology and telehealth serving clients abroad were at a nascent stage in India. With connected technology and committed people ready to provide the highest standards of client experience, he knew he could make a difference to the physicians and patients. In less than a few months, RAD365 was born.

What started as a back-office support operation for a full-service teleradiology company 12 years ago in 2007, is today an independent healthcare technology company. With 11 clients based in USA itself, 9 clients in other countries and over 100 employees, RAD365 is on a path to expand its global footprint across North America and Europe. In offering high quality services and applicable software solutions for improved client outcomes, RAD365 has all along embraced a blended approach that today combines Teleradiology, Technology and Artificial Intelligence.

Our steady expansion in our portfolio with Artificial Intelligence (AI) applications increasingly influencing our processes that would benefit our clients across various continents bears testimony to our efforts towards realizing what we’ve set out to achieve.

“I saw it as the right thing to do, to support the employees facing uncertainty. It all starts with people, your own people, and that is critical in our business.”
- Dr. Sanjib Pal
Our Journey

Launched as a back-office support for Teleradiology International in 2007. It started with 12 team members, servicing ONE client.

Major upgradation in Technical and IT support that brought in FIRST TOUCH, Print to PACS and PROOFING.

By the end of 2010 the team strength grew to 30 members. It started servicing THREE more clients.

 
2007-2010

Launched its independent KPO operations, comprising Revenue Cycle Management, including Medical Billing and Coding and AR follow up.

Launched its independent Tele-Radiology operations with a strong 50-member team of radiologists.

Also, put together a team for software development for Healthcare Solutions.

Its team members expanded to 48. It secured 11 clients.

Initiated Teleradiology services in USA & independently acquired their first client in USA.

With the introduction of Smart DICOM into the development procedure along with Smart Work Flow management programs, it launched the Technology vertical with a team of 12 domain experts.

The team of radiologists grew to 150, team strength reached 95 to cater to 18 clients.

Introduced Healthcare Data Analytics and Service boosters.

Launched Digital Healthcare Solutions - Second OPINION and SOS4Dr.

 
2015-2018

Launched Artificial Intelligence (AI) division as part of the technical support for all its operations and to facilitate its venture of Connected Health – a prime digital Healthcare Solution.

Team members grew over 100 by mid-year providing services and solutions to 20 clients.

Our Vision
Mission
and Values

To be the first choice of health providers globally with its empathetic, innovative and value-based telehealth and healthcare technology services and solutions that positively impact the lives of individual patients and communities.

Vision

In the rapidly evolving and highly competitive healthcare technology landscape, which we view as an opportunity, our broad range of telehealth services and technology and digital solutions will continue to create and deliver the best value and fast, accurate, safe and measurable outcomes for our clients.

Committed to clients’ needs, we continuously integrate the latest advances in technology, including AI, to create a robust and efficient healthcare ecosystem. All of what we do is to ensure the single-focused end goal: to achieve the global standards in Patient Management Experience.

Mission
#Passion:

To be the best and most trusted global partner can come only with a drive and an earnestness that we have in abundance.

#Empathy:

To make a difference to our clients and employees, we are proactive in our efforts to understand their needs and goals that goes deeper, recognizing the value of their perspectives, including their feelings and emotions, especially when faced with challenging situations

#Collaboration:

To ensure we deliver the best value and effective outcomes, we start by first listening to our clients’ needs, asking relevant questions, cooperating with them, solving their problems and learning from them; and internally, it’s all about unobtrusive, fluent and engaged teamwork

#Integrity:

To commit to provide accurate reports and opinions and work towards best-in class yet cost-effective solutions requires the highest level of trustworthiness and credibility that we have continually proven with our committed relationship with clients over the years

#Innovation:

To keep pace with the rapidly evolving technology in healthcare and tele-radiology and help our clients realize the best outcomes, we embrace change as our raison d’etre, creating solutions that today includes the latest applications from AI.

Values
Our Operations

We start by listening to our clients. And that has led RAD365 to evolve and thereby, expand its services and solutions, all tailored to clients’ needs. What started as Teleradiology services company is today a full-service healthcare technology and telehealth solutions company with long-term clients based in North America.

RAD365 is grouped under four verticals. These include Healthcare Solutions; Healthcare Technologies; Healthcare Artificial Intelligence and Healthcare Communications. While broadening our portfolio of offerings, we have all along remained committed to our core mantra of providing high quality client experience. For us that means creating and delivering reliable, accurate, fast, safe and sustainable services and products that make a critical difference to patient outcomes.

Our Clients

A majority of clients RAD365 serves are based in the United States. We have been working with:

  • # Leading radiology outpatient centers for close to 12 years;
  • # A well-respected mobile ultrasonography service provider for last eight years;
  • # A leading teleradiology group for five years;
  • # Quality Payment Program support to a leading Radiology Group in USA for last three years;
  • # Revenue Cycle Management to a leading Radiology Group in USA for last six years

In addition to various Teleradiology services and solutions to the above-mentioned groups, we also continue to provide Healthcare Technology solutions to most of these radiology groups for the last four years. These include Healthcare Service Boosters, Smart DICOM, Radiology Workflow Manager, Data Analytics & Data mining solutions.