Radiology KPO & Transcription Services for Imaging Center Chains
How RAD365 Standardized High-Volume Reporting While Cutting Operational Costs
Client Overview
A chain of outpatient imaging centers in North America was struggling to handle rising scan volumes and administrative overload. Their in-house transcription process was inconsistent, error-prone, and lacked HIPAA-aligned oversight. They needed a partner who could ensure accuracy, compliance, and scalability.
Objective
Deliver accurate, HIPAA-compliant medical transcription and proofing.
Streamline radiology report generation and turnaround.
Provide scalable backend operations support without increasing costs.
Solution: RAD365 deployed its Medical Knowledge Process Outsourcing (KPO) team:
- Over 150 certified professionals handling transcription, proof-reading, billing, and template compilation.
- A regulatory-compliant platform with high-end speech solutions and workflow management.
- 24×7 support for assigning studies, correcting discrepancies, and managing offline workflows.
- Integrated coding, QPP cross-checking, and pre-authorization services.
Results
Standardized Reporting Quality
Unified templates and proof-reading protocols ensured consistency across all centers.
HIPAA-Compliant Transcription
Guaranteed data privacy, audit trails, and full documentation compliance.
Operational Efficiency
Streamlined workflows led to faster reporting and fewer delays in patient care.
Cost Optimization
Offshore support model significantly reduced overhead without sacrificing quality.
Conclusion
RAD365’s Radiology KPO solution empowered the client to scale their imaging volumes confidently. By ensuring compliance, consistency, and efficiency, the imaging centers gained a reliable partner that grew with them — not just worked for them.